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What is Davinci Virtual UK? - as explained by General Manager Steve Golding

Davinci Virtual is a provider of virtual office solutions. We do everything from the traditional mail and postal address that you would expect, right through to PA and reception services. Where we vary from some of the other providers is that we can do a lot more than just take messages and answer calls in the company name. We can act as a full extension of the business – provide a full customer service function, process orders on your behalf through your website and even act as part of your sales team which can include outbound sales calls as well.

I think what clients like best about our service is the way that we deliver it. For instance, our customers are not contracted to a 12-month term; in fact, they are on a month-to-month agreement, and they just don’t leave. Not because we force them to stay, but because they want to. The feedback we get from clients is that the service we provide is consistent, it’s known, it’s affordable, there are no hidden costs and the price they see is the price that they pay. The feedback we get is that we are helping to support their business and actually help it grow and generate revenue – not just acting as a cost overhead.

Technology underpins our entire business; we are one of the only providers in the UK that can issue a telephone instantly off our website – it’s immediately provisioned. We embrace technology in everything we do. The thing that you find with a small business is they are very tech savvy – not only are they the HR manager, they are also the sales manager and they work with technology every day and they expect our solutions to be cutting edge. Right from initial service provision (with the number instantly live) we are straight away answering their calls and faxes, which are delivered electronically as are their voicemails. It’s a complete unified messaging platform. So a small business can use our technology platform to give them the cutting edge against their competitors, which may be much larger companies.

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Interview 1  
Interview 2

For more information, please visit www.davincivirtual.co.uk or call 020 7084 6222